Keensight Health Privacy Policy

Keensight Health Privacy Policy
Last Updated: March, 2026
Keensight Health, Inc. ("Keensight Health," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, products, and services.
This Privacy Policy is designed to address the main ways people interact with Keensight Health today, including:
visitors to our public-facing websites and landing pages;
people who request a demo, sign up for early access, download educational materials, register for events, or otherwise communicate with us;
individual users who create accounts to use the Keensight Health Educational Application or other self-serve educational or training offerings; and
clinicians and other authorized workforce users whose access to the Services is provisioned by a clinic, practice, medical group, health system, employer, or other organization that has purchased or otherwise obtained access to Keensight Health products and services.
Applicability and Important Distinctions
(a) This Privacy Policy applies to website, marketing, account, and self-serve product data
This Privacy Policy applies to personal information we collect directly from you or about you when you:
visit our websites;
complete web forms, request a demo, or sign up for updates;
communicate with us by email, phone, text, or other channels;
create or use a self-serve account for the Keensight Health Educational Application or another self-serve offering; or
create an account or otherwise interact with our products and services in a manner not exclusively governed by a separate agreement with a customer organization.
(b) Customer-controlled clinical and patient data are generally governed by customer agreements
When a clinic, practice, medical group, health system, employer, university, or other organization (each, an "Organization") uses Keensight Health products or services under a master software agreement, order form, business associate agreement, data processing addendum, or similar agreement (collectively, a "Customer Agreement"), Keensight Health may process information on behalf of that Organization, including information submitted by or for the Organization through the Services ("Customer Data"). This carveout is intended to remain aligned with the applicable Master Software Agreement, Data Processing Addendum, Business Associate Agreement, and clinician terms of use.
Where Keensight Health processes Customer Data on behalf of an Organization, including personal information or protected health information, our processing of that information is governed by the applicable Customer Agreement, including any applicable Business Associate Agreement or Data Processing Addendum. In those cases, the Organization controls how that information is used as part of its operations, and requests relating to such information should generally be directed to the Organization.
(c) Patient-facing workflows provided on behalf of a provider
If you are a patient who interacts with a Keensight Health tool on behalf of your provider or care organization — for example, through a patient intake workflow, an AI-assisted intake call, or a recording/transcription workflow used in connection with your care — your provider or care organization generally controls that information as part of your care relationship. In those cases, please refer to your provider’s Notice of Privacy Practices and any workflow-specific notices or consent materials you receive.
For example, if your provider or care organization offers a Keensight Health patient-facing workflow such as a pre-visit intake AI agent or an ambient scribe workflow used during a visit, you may be presented with a separate patient-facing notice and consent that explains that workflow and your choices. Those workflow-specific materials supplement this Privacy Policy and your provider’s Notice of Privacy Practices.
(d) Separate terms may apply
Your use of certain Keensight Health products or services may also be subject to separate terms of use, product terms, or customer agreements. If there is a conflict between this Privacy Policy and an applicable Customer Agreement with an Organization that controls your account or data, the Customer Agreement will control with respect to Customer Data processed on that Organization’s behalf.
Information We Collect
The personal information we collect depends on how you interact with Keensight Health.
(a) Information you provide directly
We may collect personal information you provide directly to us, such as:
name;
email address;
phone number;
employer or organization name;
title, role, specialty, department, or professional background;
account credentials and profile information;
billing or payment-related information, if you purchase a self-serve offering, including information collected and processed through Stripe or another payment processor;
communications you send to us, such as questions, support requests, survey responses, and feedback; and
any other information you choose to provide through web forms, emails, support channels, or other interactions.
Examples include when you:
request a demo;
sign up for early access, design-partner interest, newsletters, or marketing communications;
download educational content or register for an event or webinar;
create an account for the Educational Application;
communicate with us about our products or services; or
submit feedback or respond to surveys.
(b) Information we collect when you use our websites and online services
When you visit our websites or interact with our online services, we may automatically collect information such as:
IP address;
browser type and version;
device identifiers and operating system information;
pages viewed, referring pages, links clicked, and other usage information;
dates, times, and duration of visits or sessions;
approximate location derived from IP address; and
information collected through cookies, pixels, local storage, and similar technologies.
We currently use technologies and service providers such as Google Analytics and HubSpot to help us understand website usage, manage communications and marketing workflows, and improve our websites and outreach efforts.
(c) Information we collect for self-serve educational and training products
If you create or use a self-serve account for the Keensight Health Educational Application or another self-serve educational or training product, we may collect information such as:
account registration and profile information;
training usage information;
role-play activity information;
audio, transcripts, conversation data, and related outputs generated in connection with educational role plays or training interactions, where applicable;
performance, feedback, and coaching-related outputs; and
support, troubleshooting, and service-usage information.
(d) Information we collect for Organization-provisioned users
If your access to Keensight Health products or services is provisioned by an Organization, we may collect account, profile, and service-usage information associated with your use of the Services, such as:
your name, work email address, title, specialty, department, or organization affiliation;
authentication or single sign-on information;
device, browser, session, and log information;
usage, support, and product performance information; and
other information submitted to or generated through the Services as described in the applicable Customer Agreement.
(e) Information from third parties
We may receive personal information from third parties, such as:
organizations that provision or administer your access to Keensight Health products or services;
business partners, referral partners, event sponsors, or co-marketing partners;
analytics, advertising, and marketing providers;
identity, authentication, payment, or fraud-prevention providers; and
publicly available sources such as professional networking sites or public registries, where permitted by law.
How We Use Personal Information
We may use personal information for the following purposes, as applicable:
to provide, operate, maintain, support, secure, and improve our websites, products, and services;
to create, manage, authenticate, and administer accounts;
to respond to inquiries, demo requests, support requests, and other communications;
to send service-related, administrative, educational, onboarding, security, and support communications;
to send marketing communications, newsletters, updates, event invitations, and other promotional materials, subject to applicable law and your choices;
to personalize your experience with our websites, products, and services;
to process transactions and manage billing for self-serve offerings, where applicable;
to analyze website and product usage, performance, trends, and effectiveness;
to conduct research and development, quality assurance, testing, and product improvement;
to measure and improve the effectiveness of our marketing and outreach efforts;
to enforce our agreements, terms, and policies;
to detect, investigate, prevent, and address fraud, abuse, security incidents, and other harmful, unauthorized, or unlawful activity;
to comply with legal, regulatory, contractual, and professional obligations; and
for other purposes disclosed at the time of collection or otherwise permitted by law.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients, as applicable:
(a) Service providers and vendors
We may disclose personal information to vendors, contractors, and service providers that help us operate our business and provide our websites, products, and services, such as providers of:
hosting, cloud infrastructure, and storage;
analytics and diagnostics;
customer relationship management and communications tools;
payment processing;
authentication and identity management;
support and ticketing;
security, logging, and fraud prevention;
email, telephony, transcription, or workflow tooling;
artificial intelligence, model, and cloud infrastructure providers
website analytics and customer relationship management providers
payment processors, where applicable; and
other business operations support.
(b) Organizations that provision or administer access
If your account or access is provisioned, sponsored, or managed by an Organization, we may disclose personal information and service-related information to that Organization to the extent permitted by law and the applicable Customer Agreement, including for account administration, service delivery, billing, support, usage reporting, security, and compliance.
(c) Business partners and event partners
We may disclose personal information to business partners, event sponsors, co-marketing partners, or referral partners where appropriate in connection with programs, events, content offers, joint outreach, or related business activities, subject to applicable law and any notice provided at the time of collection.
(d) Professional advisors and legal recipients
We may disclose personal information to our professional advisors, such as lawyers, auditors, accountants, insurers, and bankers, where necessary in the course of the professional services they provide.
We may also disclose personal information to courts, regulators, law enforcement, government authorities, or other third parties when we believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud or misuse, enforce our agreements, or respond to legal process.
(e) Corporate transactions
We may disclose personal information in connection with an actual or contemplated merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other corporate transaction, including during due diligence.
(f) With your direction or consent
We may disclose personal information to other third parties at your direction or with your consent.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, session replay tools, and similar technologies to operate our websites and online services, remember preferences, maintain sessions, understand usage patterns, improve performance, analyze effectiveness, and support marketing or advertising activities.
For example, we may use Google Analytics to measure and analyze website traffic and usage patterns, and HubSpot to support website forms, marketing automation, communications, and related analytics.
Depending on the technologies we use and your jurisdiction, you may be able to manage your cookie preferences through your browser settings, any cookie banner or preference tool we make available, or the opt-out mechanisms described below.
Marketing Communications and Advertising
We may send you marketing, educational, promotional, or event-related communications where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us.
We use tools such as HubSpot and Google Analytics to understand website usage, measure the effectiveness of our communications and campaigns, and improve our website and outreach efforts. At this time, we do not use personal information for targeted advertising or cross-context behavioral advertising.
If our practices change in the future in a way that triggers additional opt-out rights under applicable law, we will update this Privacy Policy and provide any required notice or choice mechanisms.
De-Identified and Aggregated Information
We may create, use, and disclose de-identified, anonymized, or aggregated information derived from personal information or service usage information for lawful purposes, including analytics, product improvement, benchmarking, research, quality assurance, security, operations, and business reporting, provided that such information does not identify, and cannot reasonably be used to identify, an individual.
Where we process Customer Data on behalf of an Organization, our creation and use of de-identified or aggregated information remains subject to the applicable Customer Agreement.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide and support our websites, products, and services;
maintain accounts and business records;
comply with legal, tax, accounting, regulatory, contractual, and professional obligations;
resolve disputes; and
enforce our agreements.
Retention periods may vary depending on the nature of the information, the context in which it was collected, whether the information is controlled by an Organization under a Customer Agreement, and applicable legal or contractual requirements.
Where we process Customer Data on behalf of an Organization, retention and deletion of that data are governed by the applicable Customer Agreement.
Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.
If you believe your account or personal information has been compromised, please contact us promptly using the contact information below.
Your Privacy Rights and Choices
Depending on where you live and the nature of our relationship with you, you may have rights regarding your personal information, such as the right to:
know or access the personal information we maintain about you;
request correction of inaccurate personal information;
request deletion of personal information;
object to or limit certain processing;
withdraw consent where our processing is based on consent;
opt out of marketing communications;
opt out of certain targeted advertising, profiling, or data-sharing practices, where applicable; and
request portability of certain personal information, where applicable.
You may exercise applicable rights by contacting us using the contact information below.
Please note:
we may need to verify your identity before responding to a request;
some rights may be limited by law or subject to exceptions;
if your personal information is controlled by an Organization that uses Keensight Health under a Customer Agreement, you should direct your request to that Organization in the first instance;
if we process your information solely on behalf of an Organization, we may refer your request to that Organization or act only on its instructions.
You may also designate an authorized agent to make certain requests on your behalf where permitted by law.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), including the right to request:
access to or knowledge of the personal information we have collected about you;
correction of inaccurate personal information;
deletion of personal information, subject to exceptions;
portability of certain personal information;
information about the categories of personal information we collect, the categories of sources from which we collect it, the business or commercial purposes for collection, use, and disclosure, and the categories of third parties to whom we disclose it; and
to opt out of the sale or sharing of personal information, if applicable.
California residents may also have the right to limit the use and disclosure of sensitive personal information in certain circumstances.
Please note that certain information is exempt from the CCPA, including certain medical information, protected health information governed by HIPAA, and information we process on behalf of covered entities or other organizations where an exemption applies.
We do not discriminate against individuals for exercising applicable privacy rights.
If we are required to recognize browser-based opt-out preference signals, such as the Global Privacy Control (GPC), with respect to sale or sharing opt-out rights, we will do so in accordance with applicable law.
California residents may exercise applicable rights by contacting us at [email protected] or through any request mechanism we make available.
Children and Minors
Our websites, products, and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 except as directed by an Organization in connection with services governed by a Customer Agreement and as permitted by law.
The Keensight Health Educational Application and other self-serve educational offerings are intended only for individuals who are 18 years of age or older.
If you believe we have collected personal information from a child or minor in a manner not permitted by law, please contact us.
International Data Transfers
Keensight Health is based in the United States and may process personal information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction.
Where required by applicable law, we will use appropriate safeguards for cross-border transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy and update the "Last Updated" date above. Where required by law, we will provide additional notice.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise applicable privacy rights, please contact us at:
Keensight Health, Inc.
4228 146th Ave SE
Bellevue, WA 98006
[email protected]